Are there any restrictions on what can be used in the inflatable or soft play areas?
Yes, to preserve the quality and cleanliness of our inflatables and soft play areas, we have a few rules:
No facepaint/body paint, silly string, glitter, or confetti inside the inflatable or soft play areas.
No food or drinks allowed in the inflatable or soft play zones.
Shoes must be removed before entering the inflatable or soft play areas.
No sharp objects, sand, or dirt inside the inflatable or soft play areas.
No pets allowed in the inflatable or soft play areas.
No flammable items near the inflatables or soft play areas.
What is your cancellation policy?
8 or More Days Before the Event: Only the deposit has been paid. The deposit is non-refundable, but no further payment is required. The client may reschedule within 90 days, and the deposit will transfer to the new date.
3–7 Days Before the Event: The client may choose between:
1. Receive a 50% refund of the total cost (excluding the deposit).
2. Reschedule the event within 90 days, based on availability. If a suitable reschedule date is unavailable, the client will receive a 50% refund (excluding the deposit).
Less Than 3 Days Before the Event: No refund will be issued. At this point, preparations have already been made, and the date has been held exclusively for the client. Because of this, rescheduling is only possible within 90 days and there will be a $100 reschedule fee, if availability allows. If a suitable rescheduled date is unavailable, no further action can be taken and all payments are forfeited.
Do children need to be supervised while playing on the equipment?
Yes, each child must be monitored during use of the equipment to ensure a safe and fun experience. Playtime Pals recommends adult supervision at all times. For added peace of mind, we offer an attendant add-on, where one of our trained staff members will be on-site to help oversee the equipment and ensure everything runs smoothly.
What areas do you serve?
We proudly serve Fayetteville, GA and surrounding areas. If you're unsure if we cover your location, feel free to reach out, and we’ll let you know!
What if it rains or the weather is bad?
We recommend having an indoor backup plan in case of rain or inclement weather. Deposits are non-refundable. If it rains on the day of your event and an indoor space is unavailable, we offer the option to reschedule your rental within 90 days of your original event date. Please contact us as soon as possible if you're concerned about the weather, and we’ll do our best to accommodate you.
Will I have to pay any other fees?
1. Are taxes included in the pricing?
No, taxes are not included in the initial rental price. Applicable taxes will be added to your final invoice.
2. Are delivery fees included in the rental price?
Delivery fees are not included in the listed rental prices. Delivery charges depend on the location of your event. The final delivery cost will be included in your detailed invoice once you book your date.
3. How can I get a detailed breakdown of the costs?
To receive a detailed invoice with final pricing, please complete our online booking form with your event details, including location, date, and selected rental items. Once we receive the form, we will send you a customized quote with all applicable taxes, delivery fees, and any other additional charges.
